Shipping & Returns

 

Shipping policy

 

-Klayva Ceramics maintains ownership of items until payment has been received

-It is not possible to cancel an order once the order has been shipped. It is the customer’s responsibility to return the item for a refund once it has been received. Freight costs are not refunded.

-The shipping of order will be 3-5 days after the order has been placed. We cannot guarantee the shipping time.

-Customers are responsible for paying any possible customs and import taxes. We are not held responsible for any delays or problems with mail carrier.

- Order cancellations will be accepted within 2 days after the order is placed.

 

Return Policy

 

-We accept returns within 2 days of receiving the product. We are not responsible for freight cost if an item is returned.

-A Refund will be received once the product is returned to seller. However, the original shipping cost will not be included in the refund.  

-Return packaging is the buyers responsibility, please ensure items are packed safely and are able to be returned to us in the condition they were received. If not, we will be unable to refund the order.

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